Question 1 · 1 mark · Difficulty 1/3
Which term describes the complete set of benefits that a product offers to a customer, including its physical features, brand name, and after-sales service?
- The product life cycle
- The total product concept
- The extension strategy
- The unique selling point
Show answer & explanation
✓ Answer: B — The total product concept
The total product concept refers to everything a product offers, including core benefits, physical attributes, brand, packaging, and supporting services. The product life cycle (A) describes stages of sales over time. Unique selling point (B) is a single differentiating feature. Extension strategy (D) is a method used to prolong the maturity stage of the product life cycle.