At Caribbean Cement Company Limited in Trinidad, the receptionist answers the telephone using the greeting: 'Good morning, Caribbean Cement, Marcia speaking. How may I help you?' Which element of proper telephone technique is demonstrated by stating her name?

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Question

At Caribbean Cement Company Limited in Trinidad, the receptionist answers the telephone using the greeting: 'Good morning, Caribbean Cement, Marcia speaking. How may I help you?' Which element of proper telephone technique is demonstrated by stating her name?

Accepted Answer

Creating a personal connection — Creating a personal connection. Award 1 mark for recognising that giving one's name personalises the interaction and makes the caller feel welcomed. A is incorrect — stating a name does not establish confidentiality. C is incorrect — this is not related to data protection requirements. D is incorrect — giving a first name does not compromise security.

Answer

Maintaining company security

Answer

Establishing confidentiality

Answer

Following data protection laws

Answer

Creating a personal connection

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