A tourism office in Barbados operates between 8:00 a.m. and 4:00 p.m. daily. However, tourists from Europe often need assistance outside these hours due to time zone differences. Which feature of a modern office would allow the company to provide 24-hour customer support without hiring additional night staff?

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Question

A tourism office in Barbados operates between 8:00 a.m. and 4:00 p.m. daily. However, tourists from Europe often need assistance outside these hours due to time zone differences. Which feature of a modern office would allow the company to provide 24-hour customer support without hiring additional night staff?

Accepted Answer

Automated voice response system — Automated voice response system. Award 1 mark for recognising that automated systems can handle enquiries outside normal working hours. A is incorrect — manual switchboards require human operators. C is incorrect — carbon paper is used for making copies of documents. D is incorrect — index cards are a manual filing method.

Answer

Automated voice response system

Answer

Manual switchboard

Answer

Carbon paper

Answer

Index cards

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