A student in Guyana is writing a formal complaint letter to a hotel about poor service during a recent stay. Which register is most appropriate for this type of correspondence?

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Question

A student in Guyana is writing a formal complaint letter to a hotel about poor service during a recent stay. Which register is most appropriate for this type of correspondence?

Accepted Answer

Formal register using 'usted' and polite expressions — Award 1 mark for identifying appropriate register. A is incorrect — informal 'tú' is inappropriate for business correspondence. C is incorrect — intimate register is for close personal relationships. D is incorrect — slang is inappropriate in formal written complaints.

Answer

Formal register using 'usted' and polite expressions

Answer

Informal register using 'tú' and colloquial expressions

Answer

Intimate register using diminutives and nicknames

Answer

Slang register using Caribbean Spanish expressions

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