What you'll learn
How businesses manage and motivate their people.
Key ideas
- Organisational structures: hierarchy, span of control and delayering.
- Recruitment and training methods.
- Motivation: financial and non-financial; remuneration methods.
Exam tips
- Link motivation to productivity and retention.
- Apply structure terms to the business.
Common mistakes
- Only giving financial motivators.
- Confusing recruitment with training.