What you'll learn
How businesses produce goods and deliver services.
Key ideas
- Production methods: job, batch and flow.
- Quality control and assurance; the cost of poor quality.
- The supply chain, procurement and stock control.
- Customer service and its impact on sales.
Exam tips
- Match a production method to the product.
- Explain how quality affects reputation.
Common mistakes
- Confusing job and flow production.
- Ignoring the cost side of operations.