What you'll learn
How businesses organise and motivate their staff.
Key ideas
- Recruitment (internal/external) and training (induction, on/off-the-job).
- Motivation: financial (pay, bonuses) and non-financial (praise, responsibility).
- Organisational structures: hierarchy, span of control and chain of command.
Exam tips
- Link motivation methods to productivity.
- Apply structure terms to the business.
Common mistakes
- Confusing recruitment with training.
- Only giving financial motivators.