What you'll learn
How businesses find and develop staff.
Key ideas
- Recruitment: internal vs external; job descriptions and person specifications.
- Training: induction, on-the-job and off-the-job.
- Benefits and costs of training.
Exam tips
- Weigh internal against external recruitment.
- Link training to productivity.
Common mistakes
- Confusing recruitment with selection.
- Ignoring the cost of training.